Returns & Exchanges

At OLLY, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. Whether the fit isn't right or you've changed your mind, our goal is to make your exchange or refund process as effortless as your style.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the original items in their secure packaging and attach the prepaid shipping label provided via email.

• 3.
  Drop Off Locally

  Hand your package to any authorized carrier location or schedule a home pickup through our logistics partner.

• 4.
  Receive Your Refund

  Once our warehouse inspects the items, your refund will be processed back to your original payment method within 5-7 business days.